Shipping & Returns
Shipping & Returns Kentucky Arts and Gifts
We ship to all U.S. states.
Shipping and Processing Fees are Per Address
Orders placed via PayPal and paid with an e-check will not be processed until we receive confirmation by PayPal that the payment has cleared.
Merchandise usually ships via USPS priority mail. Shipping prices are determined by weight. Shipping is charged at the time you place your order. In stock items usually ship within 1-2 business days during non-peak seasons unless stated otherwise on the product description page. If there is an unexpected delay in shipping the item(s) to the shipping address, we will contact you via e-mail.
On wholesale orders, please allow up to 1 week (2 weeks during peak seasons) for wholesale orders to ship.
Packages are shipped with tracking confirmation. Please verify that the mailing address and product quantities are correct upon checkout. We cannot be responsible for lost, stolen or misdirected packages.
All of our merchandise is shipped using tracking information and delivery confirmation. All claims are subject to the carriers processing procedure. Once you contact us in writing, we will initiate a claim with the carrier. If delivery of the package(s) is substantiated and confirmed by the carrier after the investigation, we will take no further action and no replacement merchandise will be shipped or refund granted. If the claim is substantiated we will be happy to ship a replacement.
To avoid possible disappointment, please be sure that you are requesting your order(s) be shipped to a secure and safe location. We are not responsible for lost or stolen packages.
We reserve the right to make adjustments to our shipping practices and policy, shipping costs and schedule on an as needed basis.
Exchanges and Refunds:
We will gladly refund or exchange items shipped incorrectly, or items that are damaged in transit, if the item is returned in its original condition and packaging within 5 days of the date that it was received.
If you'd like to exchange an item, please contact us first to obtain an RMA #, which you must include with your return. Simply complete the Return Authorization Form that we send you via e-mail, and return the unused item to us with the form and original packing slip. We'll promptly send you your exchange once the original item is received.
If you need to return an item due to damage, please contact us first to obtain a return merchandise authorization number (RMA), which you must include with your package. Returns that are received without a return merchandise authorization number will not be processed and will be returned to the sender. Once an authorized return is received, a credit will be issued in the amount of the purchase, less any promotional discounts and/or shipping costs.
You may want to insure your exchange/return; we cannot be responsible for lost or misdirected returns or items damaged in transit.
Items that CANNOT be returned include; clearance items, perishable products (food items, chocolates, plants & flowers). All altered, personalized and/or custom orders and made-to-order items are non-returnable. If the products are damaged (see Damaged Goods below), they will be replaced using the exact engraving/embroidery/style/color etc. as the original order. If there is a change in any specification differing from the original order, it will be charged as a new item.
Once we receive your return, we will credit your account. If you received a Kentucky Arts and Gifts item as a gift, you may exchange it or receive store credit within the guidelines listed above. No cash refunds will be given.
Merchandise must be in its original package and in saleable condition and can be subject to a 20% restocking fee. Refusedshipments will be subject to a 10% restocking fee and all freight charges.
Damaged Goods and Shortage Claims:
Claims for damaged goods, due to shipping, or shortage must be reported to Kentucky Arts and Gifts within 5 business days of receipt. All damaged merchandise must be left in the original carton in order to file a claim. An RMA number must be obtained before returning to Kentucky Arts and Gifts.